Review the six steps of IMPACT Model from your textbook, Law Enforcement Interpe
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Review the six steps of IMPACT Model from your textbook, Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model:
Identify and manage emotions.
Master the story.
Promote positive behavior.
Control your response.
Using the IMPACT model, develop a 4 page plan for addressing the conflict with the civilian police oversight board, in which you:
Define the conflict between the board and the police department.
Use the IMPACT Model to address the conflict.
Explain at least three initiatives that the department can incorporate to help resolve the conflict.